Product leadership grounded in healthcare, workflow clarity, and customer experience.
I combine healthcare-domain knowledge, business analysis, Agile product ownership, UX/CX experience, and technical delivery to help teams turn complex needs into usable, measurable products.
Bridging business, clinical, customer, and technical teams.
My career spans healthcare technology, pharmacy benefit management, prior authorization, digital commerce, UX research, business analysis, and product ownership. I have worked directly with Engineering, QA, UX, clinical teams, payers, providers, pharmacy stakeholders, business leaders, and customer-facing teams.
That breadth lets me translate product strategy and operational problems into workflows, requirements, user stories, acceptance criteria, prioritized backlogs, release plans, and measurable improvements.
What I bring
- Certified Scrum Product Owner (CSPO)
- 15+ years across product, business analysis, healthcare, and digital experience
- Epic EMR and CoverMyMeds workflow experience
- PBM, pharmacy, prior authorization, and medication-access expertise
- UX research, analytics, and customer journey optimization
- API, HL7, FHIR, X12 278, ETL, and integration awareness
A career built around translating complexity into better experiences.
Patient care and pharmacy operations
Built practical understanding of patient needs, clinical workflows, pharmacy benefits, claims, medication access, and payer/provider coordination.
UX, research, commerce, and digital strategy
Led research, information architecture, digital transformation, and customer-experience initiatives for major enterprise organizations.
Agile delivery and cross-functional execution
Owned backlogs, requirements, prioritization, release coordination, and measurable delivery improvements across complex technical workstreams.
Digital health, Epic, prior authorization, and interoperability
Apply product and business-analysis skills directly to clinical and payer workflows, including Epic EMR and CoverMyMeds-enabled prior authorization.