Measurable impact from product delivery, workflow improvement, and customer experience.
PA processing time reduction
Epic EMR + CoverMyMeds workflow improvement at Atlanta Diabetes Associates.
Authorization approval increase
Standardized workflows for diabetes technology, supplies, insulin therapies, and medications.
Feature delivery improvement
Agile backlog and delivery leadership across ETL, Salesforce, and frontend teams.
Delivery predictability increase
Stronger refinement, requirements clarity, stakeholder reviews, and release coordination.
Prescription engagement increase
Digital prescription-management work for UnitedHealth Group / Prescription Solutions.
Mail-order utilization increase
Improved formulary, pharmacy selector, medication-access, and prescription workflows.
Cart conversion increase
Customer-centered product strategy and experience optimization at Cricket Wireless.
Faster go-to-market
Digital transformation and roadmap execution across sixteen Superior Essex websites.
Project timeline improvement
Prioritized implementation roadmaps and requirements as an independent digital product consultant.