Selected work demonstrating backlog ownership, workflow analysis, interoperability, digital customer experience, analytics, and cross-functional product execution.
Challenge: Complex authorization work required consistent coordination across providers, payers, pharmacies, patients, and clinical documentation.
Product/BA contribution: Analyzed workflows, standardized processes, and spearheaded CoverMyMeds integration within Epic EMR.
Result: Reduced processing time by 40% and strengthened API-based interoperability and X12 278 workflow knowledge.
Challenge: Multiple technical workstreams required clearer prioritization and cross-team alignment.
Product contribution: Owned and prioritized backlogs, wrote sprint-ready stories and acceptance criteria, led refinement and release coordination.
Result: Increased feature delivery 50% within three months and delivery predictability 40%.
Challenge: Members needed easier access to formulary, pharmacy, medication, and mail-order tools.
Product/CX contribution: Translated member, provider, pharmacy, payer, and business needs into enterprise digital workflows.
Result: Increased prescription-management engagement by 80% and mail-order utilization by 75%.
Challenge: Conversion and abandonment required research-driven product prioritization.
Product/CX contribution: Used analytics, customer feedback, usability research, and workflow optimization to prioritize digital enhancements.
Result: Increased cart conversion 50% within three weeks and reduced abandonment 25%.
Challenge: Sixteen corporate websites required a coherent roadmap, modern UX architecture, and faster execution.
Product contribution: Led discovery, stakeholder requirements, UX architecture, roadmapping, vendor management, and delivery strategy.
Result: Accelerated go-to-market timelines by 45% and improved operational efficiency by 60%.
Challenge: High-volume pharmacy and payer workflows required precise requirements and operational alignment.
BA contribution: Gathered requirements, documented workflows, prioritized development, and supported claims, formulary, eligibility, and prior authorization solutions.
Result: Improved transaction and claim-processing workflows, including a 30% reduction in claim-processing delays at Progressive Medical.