Digital product ownership, healthcare technology, business analysis, and CX.
Capabilities aligned to product teams that need strong requirements, workflow understanding, stakeholder translation, Agile execution, and healthcare-domain fluency.
Product Ownership
Backlog ownership, prioritization, roadmap translation, user stories, acceptance criteria, refinement, sprint planning, release support, and product lifecycle execution.
Business Analysis
Requirements elicitation, workflow analysis, functional documentation, stakeholder workshops, process redesign, gap analysis, UAT, and requirements traceability.
Digital Health
Epic EMR, CoverMyMeds, chronic disease and diabetes workflows, patient access, medication access, prior authorization, payer/provider workflows, and clinical operations.
Interoperability
API-based integrations plus working knowledge of HL7, FHIR, X12 278, EHR integrations, payer-provider transactions, and healthcare data exchange.
PBM & Pharmacy
Formulary, eligibility, claims, prior authorization, benefits investigation, appeals, medication access, Medicare/Medicaid/commercial plans, and member/provider experience.
Digital CX & UX
Product discovery, user research, usability testing, analytics, conversion optimization, journey design, digital adoption, and customer-centered prioritization.